Return Policy:
International customers may request a return of their purchased items within 3 days of receiving the order.
To initiate a return, customers must contact our customer service team at ……………… to request a Return Merchandise Authorization (RMA) number.
Items must be returned in their original condition, unused, unworn, and with all original tags attached.
Returns will only be accepted for retail sales. Wholesale sales are not eligible for return.
Customers are responsible for all return shipping costs unless the return is due to a mistake on our part or a defective product.
Once the returned items are received and inspected, we will process the refund within 7 business days to the original payment method used for the purchase.
Refunds will exclude any shipping charges incurred on the original order.
Order Cancellation:
International customers may cancel their orders within 24 hours of placing the order.
To cancel an order, customers must contact our customer service team at [contact email/phone number] with their order details.
Orders cannot be canceled once they have been shipped.
If an order has already been shipped, customers may return the items following our return policy.
Additional Notes:
Exchange is not applicable for international orders due to high shipping costs.
To minimize return situations, we offer online meetings with our customer service team to provide detailed product information, answer any questions, and ensure customer satisfaction before making a purchase.
We reserve the right to refuse returns or exchanges that do not meet the above criteria.
Please note that this Return and Exchange Policy applies specifically to international customers of our e-commerce site selling Made in Nepal products. For further inquiries or assistance, please feel free to contact our customer service team.
