If you need to return or exchange your order for covered reasons, we are here to help! We offer returns or exchanges on all eligible items if reported within 2 days of the package received. You can return your product for store credit, a different product, or a refund to the original payment method as long as they are in the same condition as when you received it.
Process for Return and Exchange
- To start return or exchange, at first please send us an email at [email protected].
- Our team will contact you for the further process of verification.
- You will have to submit the original invoice provided to you while purchasing for eligibility to return purchased goods.
- Swodeshi team will provide you a “No Damage Verification” form during delivery of the ordered product which you as a receiver need to sign.
- Swodeshi team will further verify the goods and the reported issue and proceed for its return as applicable. Further verification by the merchant might also be required as a process of validation of the delivered product. The process of validation and return will be done in 14 days.
- Once the process completes, your payment will be returned in case of return. If you want to exchange the product, we will exchange the product.
Eligibility Criteria
Eligibility of returning once purchased item(s) will depend on the nature of the item(s). Since our major focus is on customer satisfaction and an effortless approach, we have a simple and streamlined return policy, whenever applicable.
Once purchased goods can be returned in the following cases only:
- If the product is wrong in terms of color, size, or style then mentioned it in your order.
- If the product with manufacturing defect is delivered.
- If the product has physical damage or broken seal or packaging has tampered.
- If the product is delivered with missing products or parts.
- If the product lacks an invoice
International customers may request a return of their purchased items within 3 days of receiving the order.
To initiate a return, customers must contact our customer service team at ……………… to request a Return Merchandise Authorization (RMA) number.
Items must be returned in their original condition, unused, unworn, and with all original tags attached.
Returns will only be accepted for retail sales. Wholesale sales are not eligible for return.
Customers are responsible for all return shipping costs unless the return is due to a mistake on our part or a defective product.
Once the returned items are received and inspected, we will process the refund within 7 business days to the original payment method used for the purchase.
Refunds will exclude any shipping charges incurred on the original order.
Order Cancellation:
International customers may cancel their orders within 24 hours of placing the order.
To cancel an order, customers must contact our customer service team at [contact email/phone number] with their order details.
Orders cannot be canceled once they have been shipped.
If an order has already been shipped, customers may return the items following our return policy.
Additional Notes:
Exchange is not applicable for international orders due to high shipping costs.
To minimize return situations, we offer online meetings with our customer service team to provide detailed product information, answer any questions, and ensure customer satisfaction before making a purchase.
We reserve the right to refuse returns or exchanges that do not meet the above criteria.
Please note that this Return and Exchange Policy applies specifically to international customers of our e-commerce site selling Made in Nepal products. For further inquiries or assistance, please feel free to contact our customer service team.
